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SHAMPOODLES PET GROOMING POLICIES:

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After years of experience and having handled many situations, the company is ready to implement its rules for the safety of everyone, including your furry babies, you, and the staff at Shampoodles.

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All pet owners, please read the company policies, carefully, before booking an appointment, to make your experience at Shampoodles as pleasant as possible.

 

 

YOUR PET’S SAFETY AND COMFORT ARE OUR PRIORITY

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• Please give your dog the opportunity to walk prior the grooming or bath session, as this will ensure they are less stressed or agitated and giving them the opportunity to get the maximum enjoyment from their grooming or bathing experience.

• Shampoodles refuses to perform a service that causes high pain or stress, considered excessive. In those cases, owners will be called and notified to pick up their pets.

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24 HOURS CANCELLATION POLICY

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• Shampoodles and its staff take every appointment very seriously, so one groomer will dedicate that time exclusively to your pet and no other booking will be available at the same time.

• All owners must provide a credit card information, through a signed authorization form, to be held on file, before the appointment. However, NO CHARGE will be made unless an appointment is cancelled less than 24 hours prior to service.

• If owner refuses to provide a credit card number, and an appointment is cancelled less than 24 hours prior service, the cancellation fee will be charged on the following appointment, additionally to the service provided that day. 

• Appointments cancelled with less than 24 hours will incur a charge of 50% of the booked service.

• Please, if you are not sure you can take your pet to an appointment, cancel it on time to avoid this charge.

 

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NO SHOWS

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• Shampoodles takes seriously every appointment, so that a groomer will dedicate that time exclusively to your pet and no other booking will be available at the same time. Missed appointments are not tolerated.

• All owners must provide a credit card information, through a signed authorization form, to be held on file, before the appointment. However, NO CHARGE will be made unless the owners fail to bring their pet to the appointment scheduled.

• Failure to attend the appointment scheduled will lead to an automatic cancellation, and no future appointments will be scheduled, online or by phone, unless owners provide a credit card number, in advance, to be kept on file.

• Please, if you are not attending an appointment already scheduled, cancel it on time to avoid charges or future penalties to schedule new appointments. 

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LATE ARRIVALS

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• Please be sure to schedule an appointment at a time when you are sure to drop off your pet on time.

• If you do not bring your pet at your scheduled appointment time, all other appointments scheduled after yours will be delayed. For this reason, if you bring your pet more than 15 minutes after your scheduled appointment, it is considered a late arrival. And for that reason $10 will be charged to the final payment for late arrival.

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LATE PICK-UP

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• Please understand that Shampoodles is not a daycare provider company. And once the requested service is completed, the owners must pick up their pets immediately after the notification call by the staff.

• All owners must provide a phone number during drop-off and need to be reachable since the staff will call to notify when pets are ready to pick-up.

• Owners will have up to 60 minutes FREE of charge to pick-up their pets. However, after 60 minutes a late fee will be charged: $10 every 20 minutes and $1 every minute after business closure: 5:00 pm, from Tuesday to Saturday and 4:00 pm on Sundays.

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RELEASE FORMS

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• All owners must read and sign any release form provided by the staff, before performing any service. Failure to sign the release forms will lead to the cancellation of the appointment and the 24 hours cancellation policy will be applied.

• Failure to pay for the cancelled appointment will result in a permanent ban on bookings for a service provided by Shampoodles Pet Grooming.

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SENIOR PETS

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• As all furry friends age, grooming can be stressful for them, leading to a weakening of their immune system. And for that reason, Shampoodles will not perform any services to older pets in poor health. If so, the company encourages the owners to find a veterinarian clinic that offers grooming services.

• Senior dogs not being able to stand on their own, during the entire grooming or bathing session, would be charged with an extra fee, since 2 groomers are necessary to perform the service.

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VACCINATION RECORDS

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• Florida Statute 828.30 mandates that all dogs, cats and ferrets 4 months of age or older must be vaccinated by a licensed veterinarian against rabies with a vaccine that is licensed by the United States Department of Agriculture for use in those species.

• Vaccination records must be provided to the front desk or sent by email: info@shampoodlespetgroming.com prior to perform any services. Failure to provide the updated vaccinated record the appointment will be cancelled, and the 24 hours cancellation policy will be applied.

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NO SEDATED PETS

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• Shampoodles does not provide any services that require medication underwritten by a veterinarian for grooming.

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FLEAS

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• Sometimes flea detection is difficult until pets are wet. Therefore, if fleas are detected during bathing, flea shampoo will be applied, and $13 fee will be added to final payment.

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SHAMPOO ALLERGIES

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• Shampoodles only uses high quality pet products made in the USA.

• Most of the time, a regular bath is performed with an Oatmeal Shampoo for dogs and cats that helps to relieve dry, irritated skin with a soothing combination of natural oatmeal, coconut oil, and aloe vera. However, some pets can be more skin sensitive and develop allergic reactions. So, all owners are encouraged to checkup with their pet’s veterinarian about allergic reactions before taking them to a grooming or bath session.

• If your pets have sensitive skin, please bring your own shampoo to the appointment, however, there will be no discount for bringing your pet's shampoo.

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HAIRCUT SATISFACTION

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• All owners must check up their pets before leaving the company facility.

• Any adjustment is free of charge up to 24 hours after the service performance. Beyond this period, no complaints are accepted.

• The adjustments do not contemplate a cut different from the one originally requested.

• At Shampoodles, we do our best to meet your needs regarding your pet's grooming expectations, however, no refunds or discounts are processed due to haircut dissatisfaction. And the refusal to pay for the service performed entails the permanent ban of making a new appointment with the company.

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DEMATTING

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• As a result of lack of grooming (especially every 4 to 8 weeks), coat overgrowth, not being brushed regularly or not being combed before bathing, pets may become matted. 

• The groomer is the only person capable of determining when a dog or cat is severely matted. And in those cases, the only procedure allowed to continue the service is to shave the coat down to the skin. And consequently, if the pet's owner refuses to approve the groomer's suggestion, the service will not be performed, and it will be charged according to what has been done up to that moment. 

• At Shampoodles, the staff members try their best to ensure that all furry clients skin are cared of, however the company is not responsible for health conditions that may be revealed by removing a matted coat such as sores. 

• The dematting fee is $12 for the first 10 minutes which will be added to the final payment. And the procedure will be stopped if the process inflicts pain on the pet.